Nachi Robotic Systems Inc. offers comprehensive support for every stage of your robotic automation project.  From quotation through installation and project completion Nachi has expertise in every aspect of robotic automation and integration.  When you invest in Nachi Robotic Technology, you can be assured that Nachi has invested in its long-term value to you.  Nachi has a staff of qualified and dedicated robotics engineers, applications engineers, mechanical engineers, and controls engineers that will work with you to meet your manufacturing goals.  Nachi offers a level of personalized support and service not found with our competitors, long lasting personal relationships with our customers are common.  Nachi's comprehensive support services are explained in detail below.

Contact Nachi

Contact Nachi 24 hours a day to begin planning your next automation project.  Nachi can be contacted 24/7 through our website contact forms or by e-mailing: marketing@nachirobotics.com

Other methods for contacting Nachi include phone and fax, numbers are listed below.

Nachi main phone line #: 1-(248)-305-6545

Nachi fax line #: 1-(248)-305-6542

When you contact Nachi you will be connected directly with the people who can address your specific needs.  Departments within Nachi that you can be connected with include: Service, Sales, Project Management, Engineering, Applications, Marketing, Quality, and Parts.

Project Planning & Estimating

After contacting Nachi, project planning begins by discussing the details of your manufacturing project with our sales, engineering, and estimating staff.  Nachi will work with you to conceptualize and design a system that will meet your manufacturing needs.  Nachi's staff of qualified robotic applications engineers has expertise in processing all types of automation and will help suggest the best equipment for your situation.  Examples of project planning services that Nachi offers includes Robot Simulation, Reach Studies, Cycle Time Studies, Application Feasibility Studies, and more. With information gained through detailed project planning Nachi tightly defines project scope, production parameters, and work piece specifications to ensure all project goals are met.  After the project has been specified, Nachi will submit a formal written quote that is easy to understand and clearly defines project scope and key responsibilities.

Project Management

Upon placing an order with Nachi Robotics you will be assigned a project manager that will oversee your project from concept to completion.  Our experienced project management team will work to ensure that key measurable project details are completed on time and to your satisfaction.  The Nachi project manager will be your contact for all project status information, making it easy to get the information you need when you need it most.

System Integration & Installation

A highly skilled team of robotic service engineers oversees installation to ensure proper setup. Robotic work cells are staged, integrated, and tested which is followed by customer approval run-offs that can include QC documentation and/or other tests as specified.  After initial buy-off, the system will be carefully packed and shipped to the manufacturing facility for final installation. System tryout is repeated on the customers' floor, buy-off criteria will be addressed to the customers' satisfaction.

Post-Installation Support

After installation and buy-off Nachi continuously supports it's customers to ensure long term manufacturing success.  Nachi offers free 24 hour phone support for technical issues.  To contact the Nachi service department with technical questions or to request a service technician Nachi can be reached at 1-(248)-305-6545. Other support services include 24 hour part availability through our service department, spare part inventory analysis, detailed training services, applications engineering support, preventative maintenance programs, and robot repair / refurbishment.

Whatever your specific support needs may be, Nachi will be there to support and work with you to meet your manufacturing goals.  If there are any services that  that you do not see listed above please feel free to inquire by e-mailing Nachi at: marketing@nachirobotics.com